Johnson & Johnson and ALCON products will be shipped separately from their corresponding suppliers’ warehouses in Sydney. Your order will come in separate deliveries if you order from both suppliers.
We DO NOT ship outside Australia.
SHIPPING FEE
Currently, we are providing FREE of Charge for All Shippings.
WHAT HAPPEN IF I AM NOT HOME TO RECEIVE MY ORDER?
If you are not home and there is no safe place to leave it, the courier will take it to a nearby Post Office. You will get a notification about your missed delivery, so you can pick your item up in-person.
PLEASE NOTE: Your order will stay at the Post Office for 10 business days, before it gets returned to us. Flat rate delivery fee of $8.99 might apply to resend your order if you fail to pick up your order.
ESTIMATED DELIVERY TIME.
After your order is processed and full payment has been received, it usually takes about 3 to 7 business days to be delivered Australia-wide for in stock orders.
If your order is Out of Stock or Back Order, we will advise you on the estimated date of delivery as soon as possible.
HOW DO I CHECK MY ORDER STATUS?
You can send an email to contacts@theyecare.com.au, please include your Order Number in the email title.
HEALTH FUND CLAIMABLE RECEIPT.
Please select the Health Fund Receipt option when placing the order and we will send your health fund receipt by email after your order has been dispatched.
