PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern www.theyecare.com.au’s relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to www. theyecare.com.au and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

AMENDMENT OF TERMS

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website, then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and www.theyecare.com.au’s rights and obligations to each other.

LIMITATION OF LIABILITY

It is an essential precondition to you using our website that you agree and accept that www.theyecare.com.au is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third-party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

COMPETITION AND CONSUMER ACT

Our goods and services come with guarantees that cannot be excluded, modified or restricted under the Australian Consumer Law and are in addition to any manufacturer or supplier warranty.

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), www.theyecare.com.au’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.

RETURNS & REFUNDS

If the item was faulty or damaged on arrival, please contact our Customer Service team within 48 hours of receipt and we will guide you through the return process.

All contact lenses are genuine, factory sealed, long expiry date and shipped directly from Alcon’s and Johnson & Johnson’s warehouses.

Contact lenses may ONLY be returned if deemed defective by the manufacturers.

We ONLY accept returns for sealed, unopened, and unmarked boxes of contact lenses within 30 days of delivery.

In case of faulty contact lenses, please keep all remaining unopened lenses and boxes for return. All faulty lenses will be assessed by the manufacturer. A replacement or credit will be provided for confirmed faulty lenses. We will contact you and organise a method of faulty lens return.

Refunds will be processed with the original method of payment.

SHIPPING

Johnson & Johnson and ALCON products will be shipped separately from their corresponding suppliers’ warehouses in Sydney. Your order will come in separate deliveries if you order from both suppliers. 

Currently, we DO NOT ship outside Australia.

SHIPPING FEE

Currently, we are providing FREE of Charge for All shippings.

WHAT HAPPEN IF I AM NOT HOME TO RECEIVE MY ORDER?

If you are not home and there is no safe place to leave it, the courier will take it to a nearby Post Office. You will get a notification about your missed delivery, so you can pick your item up in-person. 

PLEASE NOTE: Your order will stay at the Post Office for 10 business days, before it gets returned to us. Flat rate delivery fee of $8.99 might apply to resend your order if you fail to pick up your order. 

ESTIMATED DELIVERY TIME.

After your order is processed and full payment has been received, it usually takes about 2 to 6 business days to be delivered Australia-wide for in stock orders. 

If your order is Out of Stock or Back Order, we will advise you on the estimated date of delivery as soon as possible.  

HOW DO I CHECK MY ORDER STATUS?

You can send an email to contacts@theyecare.com.au, please include your order details. 

HEALTH FUND CLAIMABLE RECEIPT.

Please notify us that you require a receipt for health fund claim by writing in the Special Notes section. You will receive your health fund receipt by email after your order has been dispatched.

User Obligations and Conduct:

  • Ensure and be responsible for the security of your account details. In case of breach or misuse of your account, you must inform us as soon as possible.
  •  We reserve the right to investigate any accounts that have been registered on our website. 
  •  Ensuring you have a current, not older than 2 years, and valid contact lens prescription from an eye care practitioner.
  •  All information provided by you must be true, current and complete while using our website and services.
  • You must follow your eye care practitioner’s instructions on proper contact lens usage and suitable contact lens types. 
  •  When you order contact lens with us you hereby consent us to contacting your eye care practitioner to confirm your prescription information if deemed necessary. 
  • Please discontinue use of contact lens and immediately consult your eye care practitioner if you experience pain or discomfort from wearing contact lens.

LINKS TO OTHER WEBSITES

We may from time to time provide on its website, links to other websites, advertisements, and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between www.theyecare.com.au and the owners of those websites. We take no responsibility for any of the content found on the linked websites.

TH-EYECARE’s website may contain information or advertisements provided by third parties for which we accept no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.

DISCLAIMER

To the fullest extent permitted by law, www.theyecare.com.au absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. We give no warranty that the documents, goods, or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst we, always endeavour to have the most accurate, reliable, and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of www.theyecare.com.au to bear all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.

YOUR PRIVACY

At TH-EYECARE, we are committed to protecting your privacy. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.

You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure servers. www.theyecare.com.au’s secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorised use or access. Credit card information is not stored by us on our servers.

THIRD PARTIES

We do not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and assist in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.

DISCLOSURE OF INFORMATION

We may be required, in certain circumstances, to disclose information in good faith and where www.theyecare.com.au is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.

EXCLUSION OF COMPETITORS

If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of www.theyecare.com.au. We expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term, then www.theyecare.com.au will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. We reserve the right to exclude and deny any person access to our website, services or information in our sole discretion.

COPYRIGHT, TRADEMARK AND RESTRICTIONS OF USE

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. You are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

www.theyecare.com.au expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to act against you if you breach any of these terms.

Any redistribution or reproduction of part or all the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

WHOLE AGREEMENT

These terms and conditions represent the whole agreement between you and www.theyecare.com.au concerning your use and access to www.theyecare.com.au’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

EXCLUSION OF UNENFORCEABLE TERMS

Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.

 JURISDICTION

This agreement and this website are subject to the laws of NSW and Australia. If there is a dispute between you and www.theyecare.com.au that results in litigation, then you must submit to the jurisdiction of the courts of NSW.